Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Roost Training website, programs, and coaching services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Seller Information

The Service is operated by Vannapha Lance Vihongkham, trading as Roost Training ("we," "us," or "our"). You are entering into a contract with Vannapha Lance Vihongkham when you purchase a product, subscribe to coaching, or otherwise use the Service.

2. Acceptance of Terms

By using the Service, creating an account, or completing a purchase, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

3. Product Description

Roost Training provides digital fitness programs, training plans, and optional online coaching. All content is for educational and informational purposes. It is not medical advice, physical therapy, or a substitute for professional healthcare guidance. Consult a physician before beginning any exercise program.

4. Account and Credentials

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to keep it updated. Notify us immediately if you suspect unauthorized access.

5. Payments and Subscriptions

Payments, billing, tax, subscription renewals, cancellations, and refunds are processed by our online reseller, Paddle. By making a purchase, you agree to Paddle's Checkout Buyer Terms. Subscription plans automatically renew until cancelled in accordance with those terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

6. Use Restrictions

You agree not to misuse the Service. This includes, but is not limited to:

• Using the Service for any unlawful purpose or in violation of any applicable law;
• Engaging in fraud, spam, phishing, or deceptive practices;
• Infringing the intellectual property or other rights of others;
• Uploading or distributing malware, viruses, or other harmful code;
• Probing, scanning, or testing the vulnerability of the Service without authorization;
• Scraping, harvesting, or collecting data from the Service without permission;
• Reverse engineering, decompiling, or disassembling any part of the Service;
• Reselling, redistributing, or sharing paid content with non-purchasers.

7. Intellectual Property

All content on the Service, including workout plans, videos, text, graphics, logos, and branding, is owned by Vannapha Lance Vihongkham or licensed to us. We grant you a limited, non-exclusive, non-transferable license to access and use purchased content for your personal training only. You may not reproduce, distribute, or create derivative works without written permission.

8. Service Level

We do not guarantee that the Service will be uninterrupted, error-free, or available at all times. We may modify, suspend, or discontinue features for maintenance or improvement with reasonable notice where possible.

9. Warranties and Disclaimer

The Service is provided "as is" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Results from training programs vary by individual and depend on effort, nutrition, genetics, and other factors.

10. Limitation of Liability

To the fullest extent permitted by law, our aggregate liability to you for any claim arising out of or relating to the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to liability. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, data, or goodwill, even if advised of the possibility. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence where such exclusion is prohibited by law.

11. Indemnity

You agree to indemnify and hold harmless Vannapha Lance Vihongkham and Roost Training from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your content, or your violation of these Terms.

12. Suspension and Termination

We may suspend or terminate your access to the Service at any time, without prior notice, for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. Upon termination, your right to access paid content immediately ceases; however, you may still be entitled to a refund as described in our Refund Policy.

13. Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict of laws principles. Any dispute arising from these Terms shall be resolved in the courts located in Los Angeles County, California.

14. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms on this page with an updated "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms, contact us at roost@roosttraining.com.