Refund Policy

At Roost Training, we want you to be satisfied with your purchase. We offer a 30-day money-back guarantee on all eligible digital products and coaching subscriptions.

Refund Period

You may request a full refund within 30 days of your purchase or subscription start date for any reason. Refunds are not available after the 30-day period has passed.

How to Request a Refund

Refunds are processed by our online reseller and Merchant of Record, Paddle. To request a refund, visit paddle.net or contact our support team at roost@roosttraining.com. Please include your order number and the email address used for the purchase.

Subscriptions

For coaching subscriptions, you may request a full refund within 30 days of your first billing date. After the 30-day period, you may cancel your subscription at any time through your billing portal, and you will retain access through the end of the current billing period. Partial refunds are not provided for unused portions of a billing period after the refund window closes.

Non-Refundable Items

Refunds are not available for purchases made outside the 30-day window, or where the Service has been significantly used or shared in violation of our Terms of Service. We reserve the right to refuse refund requests that appear to be fraudulent or abusive.

Processing Time

Approved refunds are typically processed within 5 to 10 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.

Contact

If you have questions about this Refund Policy, contact us at roost@roosttraining.com.